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Privacy Policy

This Privacy Policy explains how CAR SOLUTIONS NETWORK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ collects, uses, stores and protects personal data in connection with the website https://cloudprint.me, the CloudPrint service, user accounts, API and client software.

Last updated: 19 June 2026

1. Introduction

CloudPrint is a cloud and remote printing service that allows users and organisations to send print jobs through a website, personal account, API and client software installed on a computer.

This Privacy Policy applies where we act as a data controller in relation to personal data, including when we process data of:

  • website visitors;
  • registered users;
  • customers and potential customers;
  • representatives and employees of customer organisations;
  • users of the CloudPrint client software;
  • users of the CloudPrint API;
  • persons contacting us for support, commercial or technical questions.

In some cases, where CloudPrint processes data on behalf of a customer, for example files, documents and print jobs submitted by the customer through the API or personal account, we may act as a data processor, while the customer acts as the data controller. In such cases, the processing may be additionally governed by a contract, user agreement or Data Processing Agreement.

Our service is not intended for children under the age of 16, and we do not knowingly collect personal data from children.

2. Data Controller

The data controller is:

CAR SOLUTIONS NETWORK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

NIP: 9512545150

REGON: 522555426

KRS: 0000981090

Registered address: UL. ADAMA BRANICKIEGO 21 / U3, 02-972 WARSZAWA, POLAND

Email: support@cloudprint.me

For any questions regarding this Privacy Policy or the processing of personal data, you may contact us at: support@cloudprint.me.

If a Data Protection Officer is appointed, their contact details will be published in this Privacy Policy.

3. Definitions

Website means the website available at https://cloudprint.me.

Service means the CloudPrint software and technical service, including the website, personal account, API, client software, infrastructure and related functionality.

User means any individual or legal entity using the Website, personal account, API, client software or other features of the Service.

Client Software means the CloudPrint software installed on a user’s computer to connect local printers and receive print jobs from the CloudPrint Service.

API means the application programming interface used to integrate CloudPrint with external systems and to create, transmit, manage and monitor print jobs.

Print Job means a print request submitted through CloudPrint, including a file, link to a file, print parameters, printer information, status information and other technical data required to perform remote printing.

Personal Data means any information relating to an identified or identifiable natural person.

Processing means any operation performed on personal data, including collection, recording, storage, use, disclosure, restriction, erasure or destruction.

4. Types of Personal Data We Collect

We may collect, use, store and transfer the following categories of personal data.

4.1. Identity Data

  • first name;
  • last name;
  • username;
  • company representative name;
  • account identifier.

4.2. Contact Data

  • email address;
  • phone number;
  • company name;
  • billing address;
  • registered address;
  • correspondence address;
  • support contact details.

4.3. Company and Billing Data

  • company name;
  • tax identification number;
  • registration number;
  • billing details;
  • invoice details;
  • payment status;
  • transaction history.

4.4. Account Data

  • login credentials;
  • account settings;
  • user roles and permissions;
  • API access settings;
  • connected devices;
  • connected printers;
  • organisation workspace settings.

Passwords are stored in protected form. We do not store passwords in plain text.

4.5. Technical Data

  • IP address;
  • browser type and version;
  • operating system;
  • device type;
  • device name;
  • time zone;
  • logs;
  • identifiers of connected computers;
  • identifiers of connected printers;
  • client software version;
  • API request metadata;
  • error logs;
  • diagnostic information;
  • security logs.

4.6. Usage Data

  • information about how the Website, personal account, API and client software are used;
  • login history;
  • API usage statistics;
  • print job history;
  • actions performed in the personal account;
  • feature usage;
  • system events;
  • technical performance data.

4.7. Print Job Data

Depending on how the Service is used, we may process:

  • files submitted for printing;
  • links to files submitted for printing;
  • file names;
  • file size;
  • file type;
  • selected printer;
  • print parameters;
  • number of copies;
  • print status;
  • print job creation time;
  • print job completion time;
  • print job errors;
  • user or system that created the print job.

Print files and documents are processed for the purpose of providing the remote printing service.

4.8. Communication Data

  • emails sent to us;
  • support requests;
  • chat messages, if support chat is used;
  • feedback;
  • commercial requests;
  • technical correspondence.

4.9. Marketing and Preference Data

  • marketing preferences;
  • communication preferences;
  • consent status;
  • subscription or unsubscribe information.

4.10. Special Categories of Personal Data

We do not intentionally collect special categories of personal data, such as data revealing racial or ethnic origin, political opinions, religious beliefs, trade union membership, genetic data, biometric data, health data or data concerning a person’s sex life or sexual orientation.

Users must not intentionally submit special categories of personal data through CloudPrint unless they have a lawful basis and authority to do so.

However, because CloudPrint may process files submitted by users for printing, such files may technically contain personal or sensitive information. In such cases, the user or customer submitting the file is responsible for ensuring that the processing is lawful.

5. How We Collect Personal Data

We collect personal data in the following ways.

5.1. Data Provided Directly by You

You may provide personal data when you:

  • create an account;
  • register an organisation;
  • use the personal account;
  • configure API access;
  • install or activate client software;
  • connect a printer;
  • submit a print job;
  • contact support;
  • request commercial information;
  • subscribe to updates;
  • pay for services;
  • provide feedback.

5.2. Data Collected Automatically

We may automatically collect technical and usage data when you use the Website, personal account, API or client software. This may include IP address, logs, device information, browser information, API request metadata and usage statistics.

5.3. Data Received from Third Parties

We may receive data from:

  • payment service providers;
  • hosting providers;
  • analytics providers;
  • email delivery providers;
  • customer organisations that create accounts for their employees;
  • external systems integrated with the CloudPrint API.

6. Purposes and Legal Bases for Processing

We process personal data only when we have a lawful basis under the GDPR.

The main legal bases are:

  • performance of a contract — where processing is necessary to provide the Service to an individual user;
  • legitimate interests — where processing is necessary to operate, secure and improve the Service, provide services to customer organisations, prevent fraud and support users;
  • legal obligation — where processing is required by accounting, tax, regulatory or other legal requirements;
  • consent — where required, for example for certain marketing communications or non-essential cookies.

7. Main Processing Purposes

We process personal data for the following purposes.

7.1. Account Registration and Management

To create and manage user accounts, organisation profiles, roles, permissions and access to the personal account.

Legal basis: performance of a contract, legitimate interests.

7.2. Provision of Cloud Printing Services

To receive, route, process and deliver print jobs to connected printers through the Website, API and client software.

Legal basis: performance of a contract, legitimate interests.

7.3. API Access and Integrations

To provide API access, authenticate requests, process print jobs, return statuses, generate logs and support integrations with external systems.

Legal basis: performance of a contract, legitimate interests.

7.4. Client Software Operation

To connect computers and printers to CloudPrint, receive print jobs, monitor printer availability, detect errors and provide technical diagnostics.

Legal basis: performance of a contract, legitimate interests.

7.5. Payments, Billing and Accounting

To process payments, issue invoices, maintain accounting records, manage subscriptions, fees and charges.

Legal basis: performance of a contract, legal obligation, legitimate interests.

7.6. Security and Fraud Prevention

To protect accounts, detect suspicious activity, prevent unauthorised access, protect API keys and ensure network and service security.

Legal basis: legitimate interests, legal obligation.

7.7. Support and Communication

To respond to support requests, technical questions, complaints and commercial inquiries.

Legal basis: performance of a contract, legitimate interests.

7.8. Service Improvement and Analytics

To analyse usage, improve performance, fix bugs, develop new features and improve user experience.

Legal basis: legitimate interests, consent where required by law.

7.9. Marketing Communications

To send information about updates, offers, new features or related services, where permitted by law.

Legal basis: legitimate interests or consent, depending on the type of communication and applicable law.

Users may opt out of marketing communications at any time.

8. Print Files and Document Content

CloudPrint is a technical service for remote printing. Users may submit files or links to files for the purpose of printing.

We process such files only to:

  • receive the print job;
  • prepare the job for delivery to the selected printer;
  • transmit the job to the client software;
  • display print status;
  • diagnose errors;
  • ensure service reliability and security.

We do not use the content of print files for marketing purposes.

We do not intentionally review the content of print files, except where technically necessary for support, troubleshooting, security, legal compliance or where the user requests assistance.

The user or customer submitting files to CloudPrint is responsible for ensuring that they have the right to submit, process and print such files, including files containing personal data, confidential information, commercial secrets or third-party materials.

9. Cookies and Similar Technologies

The Website may use cookies and similar technologies to:

  • ensure proper operation of the Website;
  • keep users logged in;
  • remember user preferences;
  • improve security;
  • analyse traffic and usage;
  • improve the Service;
  • support marketing, where applicable.

Cookies may be:

  • strictly necessary cookies;
  • functional cookies;
  • analytics cookies;
  • marketing cookies.

Where required by law, we will ask for your consent before using non-essential cookies.

You may manage cookies through your browser settings or through the cookie settings available on the Website, if such functionality is provided.

10. Direct Marketing

You may receive service-related communications from us, such as account notices, technical information, security alerts, billing information, changes to terms, changes to this Privacy Policy and important service updates.

Service-related communications are not marketing and may be necessary for the performance of the contract or for our legitimate interests.

You may receive marketing communications if:

  • you requested information from us;
  • you use or have used our services;
  • you consented to receive marketing;
  • or we are otherwise allowed to send such communications under applicable law.

You can opt out of marketing communications at any time by contacting us at support@cloudprint.me or by using the unsubscribe link, if available.

11. Disclosure of Personal Data

We may share personal data with third parties where necessary for the purposes described in this Privacy Policy.

Such third parties may include:

  • hosting and cloud infrastructure providers;
  • payment service providers;
  • email delivery providers;
  • analytics providers;
  • technical support tools;
  • accounting and legal advisers;
  • banks;
  • tax authorities;
  • regulators;
  • public authorities, where required by law;
  • service providers involved in the operation, security and maintenance of CloudPrint.

We require service providers to process personal data only for specified purposes and in accordance with our instructions, unless they act as independent controllers under applicable law.

We do not sell personal data.

12. International Data Transfers

Some service providers may process personal data outside the European Economic Area.

Where personal data is transferred outside the EEA, we use appropriate safeguards where required by GDPR, such as:

  • adequacy decisions of the European Commission;
  • Standard Contractual Clauses;
  • contractual, organisational and technical safeguards;
  • other mechanisms permitted by applicable data protection law.

13. Data Security

We implement appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access.

Such measures may include:

  • access control;
  • authentication mechanisms;
  • encryption in transit where applicable;
  • protected password storage;
  • logging and monitoring;
  • role-based permissions;
  • restriction of access to personal data;
  • infrastructure security measures;
  • backup and recovery procedures;
  • employee and contractor confidentiality obligations.

Despite these measures, no Internet-based service can be guaranteed to be completely secure. Users are responsible for protecting their account credentials, API keys, tokens, computers and local printers.

14. Data Retention

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including for service provision, security, accounting, tax, legal, regulatory and dispute resolution purposes.

Retention periods may depend on:

  • the type of data;
  • the purpose of processing;
  • legal and accounting obligations;
  • the duration of the customer relationship;
  • the need to protect our rights and legitimate interests;
  • security and fraud prevention needs.

Basic customer, billing, accounting and transaction data may be retained for the period required by applicable tax and accounting laws.

Account data is generally retained while the account is active and for a reasonable period after account closure where necessary for legal, security or legitimate business purposes.

Technical logs may be retained for a limited period required for security, diagnostics and service reliability.

Print files may be stored temporarily for the time necessary to process the print job, retry delivery, provide support, diagnose errors or ensure service reliability. After that, files may be deleted or anonymised according to the Service settings and technical retention rules.

In some cases, we may anonymise data so that it can no longer be associated with a specific person. Anonymised data may be used indefinitely.

15. Your Rights Under GDPR

Subject to the conditions and limitations under applicable law, you have the following rights.

15.1. Right of Access

You may request confirmation whether we process your personal data and request a copy of such data.

15.2. Right to Rectification

You may request correction of inaccurate or incomplete personal data.

15.3. Right to Erasure

You may request deletion of your personal data in certain circumstances.

However, we may not always be able to delete data where we need to retain it for legal, accounting, security or legitimate business reasons.

15.4. Right to Restriction of Processing

You may request restriction of processing in certain circumstances.

15.5. Right to Data Portability

You may request to receive personal data you provided to us in a structured, commonly used and machine-readable format, where applicable.

15.6. Right to Object

You may object to processing based on our legitimate interests.

You have an absolute right to object to direct marketing.

15.7. Right to Withdraw Consent

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal of consent does not affect the lawfulness of processing before withdrawal.

15.8. Right to Lodge a Complaint

You have the right to lodge a complaint with the Polish supervisory authority:

Prezes Urzędu Ochrony Danych Osobowych

Personal Data Protection Office

ul. Stawki 2

00-193 Warsaw

Poland

Website: https://uodo.gov.pl

We would appreciate the opportunity to address your concerns first, so you may contact us at support@cloudprint.me before lodging a complaint.

16. How to Exercise Your Rights

To exercise your rights, contact us at:

support@cloudprint.me

We may ask you to provide information necessary to confirm your identity and process your request securely.

We aim to respond to legitimate requests within one month. In complex cases or where multiple requests are submitted, this period may be extended where permitted by law.

You will not usually have to pay a fee to exercise your rights. However, where a request is manifestly unfounded, excessive or repetitive, we may refuse to comply with the request or charge a reasonable fee, where permitted by law.

17. Customer Organisations and Employee Users

If you use CloudPrint as an employee, contractor or representative of an organisation, your organisation may control your access to the Service, manage your account, configure permissions, view print history, access logs and manage connected devices and printers.

In such cases, your organisation may be the controller of certain personal data, and CloudPrint may process such data on behalf of that organisation.

If you have questions about how your organisation processes your personal data, you should contact your organisation directly.

18. API Users and Third-Party Integrations

If a customer integrates CloudPrint with third-party systems through the API, the customer is responsible for ensuring that:

  • the integration is lawful;
  • data transferred to CloudPrint is accurate and necessary;
  • users are properly informed;
  • required consents or legal bases are obtained;
  • API keys and tokens are protected;
  • access rights are configured correctly.

We are not responsible for third-party systems integrated by customers unless otherwise required by law or agreed in writing.

19. Third-Party Links

The Website may contain links to third-party websites, services, plug-ins or applications.

We do not control third-party websites and are not responsible for their privacy practices. When you leave our Website, we recommend that you read the privacy policy of every website you visit.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on the Website at https://cloudprint.me.

The date of the latest update will be indicated at the beginning of this document.

If changes are significant, we may notify users through the Website, personal account, email or other appropriate means.

21. Contact Details

For questions regarding this Privacy Policy, personal data processing or the exercise of your rights, please contact:

CAR SOLUTIONS NETWORK SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

NIP: 9512545150

REGON: 522555426

KRS: 0000981090

Registered address: UL. ADAMA BRANICKIEGO 21 / U3, 02-972 WARSZAWA, POLAND

Email: support@cloudprint.me